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Thursday 10 July 2014

SYLLABUS FOR DEPARTMENTAL COMPETITIVE EXAMINATION FOR THE POST OF POSTMASTER GRADE- I IN POST OFFICES.

  The examination for Postmaster Grade– I will consist of two papers of 100 questions & 90 minutes duration each. The questions will be on the pattern of objective type multiple choice questions.(MCQ)
2.      Syllabus for these two papers is given below.

PAPER – I
1.      CUSTOMER SERVICE & GRIEVANCES:-
a.       Post Office Guide Part – I                                                              
b.      Compendium of Processing & Disposal of Public Complaints             
c.       Knowledge about DOPG, DOARPG & RTI Cases                                                           
d.      Consumer forum/Post forum/Citizen Charter                                                   
e.       C.C.S (C.C.A) Rules                                                                    
f.        C.C.S Conduct Rules                                                                    
g.       General Financial Rules                                                                  
2.      POSTAL OPERATIONS
a.       Postal Manual Volume V                                                               
b.      Postal Manual Volume VI Part I, II & III                                       
c.       Postal Financial Handbook Volume – II                                                     
d.      Post Office Savings Bank Manual Volume I & II    
e.       Project Arrow- Blue Book                 
PAPER –II
a.       Knowledge of products & services of Department of Posts.
b.      Marketing-- Principles of Marketing assessment of related products & services.
c.       PLI/RPLI, Post Office Insurance Fund Rules: Outline knowledge about insurance schemes, Mutual fund & other financial products & services in the market.
d.      General Awareness & Current affairs, including general mental ability test covering reasoning (verbal & non-verbal), Numerical analysis(arithmetic) & basic mathematical equations & statistical tools like mean, median, mode, graphical representation of data, comprehension & basic language skills.
e.       General principles of technology.
f.        Basic technology requirement- Computer, server, laptop.
g.       Connectivity of Computers.

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