The examination for Postmaster Grade– I will consist of
two papers of 100 questions & 90 minutes duration each. The questions will
be on the pattern of objective type multiple choice questions.(MCQ)
2. Syllabus for these two papers is given below.
PAPER – I
1. CUSTOMER SERVICE & GRIEVANCES:-
a. Post Office Guide Part –
I
b. Compendium of Processing & Disposal of Public
Complaints
c. Knowledge about DOPG, DOARPG & RTI
Cases
d. Consumer forum/Post forum/Citizen
Charter
e. C.C.S (C.C.A)
Rules
f. C.C.S Conduct
Rules
g. General Financial
Rules
2. POSTAL OPERATIONS
a. Postal Manual Volume
V
b. Postal Manual Volume VI Part I, II &
III
c. Postal Financial Handbook Volume –
II
d. Post Office Savings Bank Manual Volume I &
II
e. Project Arrow- Blue
Book
PAPER –II
a. Knowledge of products & services of Department of
Posts.
b. Marketing-- Principles of Marketing assessment of related
products & services.
c. PLI/RPLI, Post Office Insurance Fund Rules: Outline
knowledge about insurance schemes, Mutual fund & other financial products
& services in the market.
d. General Awareness & Current affairs, including
general mental ability test covering reasoning (verbal & non-verbal),
Numerical analysis(arithmetic) & basic mathematical equations &
statistical tools like mean, median, mode, graphical representation of data,
comprehension & basic language skills.
e. General principles of technology.
f. Basic technology requirement- Computer, server, laptop.
g. Connectivity of Computers.
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